Hills District Alarms

SECURITEL UPDATE

The close of the Telstra Securitel Network is looming. Telstra have put the service costs up again recently, they say to cover increasing costs? Our clients need to update their systems urgently. There are a few alternatives available, but we have been recommending the Emizon 21 Dual Path Communicator to our clients. Check our products section for details or contact Central Monitoring for further details.

Police Changing Response Instructions

After many years of deliberation the N.S.W Police have put in place new regulations regarding how and when they will respond to alarm system activations. We will publish the complete document on our web site, as soon as we make sense of it, how ever in brief the police will be contacted in accordance with the following schedules:
Schedule One: Urgent Alarm Line Calls for Life Threatening Situations
Schedule Two: Non Urgent Calls for Verified Alarm attendance with a key holder.
Schedule Three: Alarms which must not be given to Police unless Verified Crime In Progress
Schedule Four: Information to be provided to police.
There is a need to clarify the response instructions for all monitored clients as a number have ‘ If no key holder available send police’. This instruction is no longer possible. It is now imperative that clients provide additional key holders who are willing to attend to an alarm callout. Alternatively you can nominate, ‘if no Key holders available, send Patrol.’ Patrol response fee is not included in your monitoring fee,and generally our customers can nominate a prefferred Patrol Company or we can arrange one.
In the circumstances where police are called there will be a fee charged by the police which would be passed onto the client. Central Monitoring have recently had a client fined $200 for attendance to a false alarm as above your call out instructions need to be updated urgently.
If you want further information contact Central Monitoring Services or

Telco's Changing The Way Their Phone Networks Work Affecting Your Alarm System

An exert from Central Monitoring's Web Page
23rd July 2008
Telcos Announce Digital Network Rollout:-
Both Optus and Telstra have announced that they have commenced rolling out their digital networks that will see the closure of PSTN switched networks using copper infrastructure and replacing it with fibre to the pit or the curb and voice over IP for the telephone communication. This will mean that Security Alarm Diallers using DTMF format may be effected from today. Please be aware that loss of communication or multiple call costs could result and be the only sign that rollout has occurred near your premises.
So check your phone bills. Your alarm could be running up huge bills!!

Emizon Managed Network System

We can now offer our customers our new Emizon Managed Network I.P Communicator.
Emizon 21 is the smart, secure alarm, dual-path signalling service for commercial and domestic premises.
Using both broadband and GPRS networks, Emizon 21 is an advanced dual-path signalling interface for your new or existing alarm control unit less than the cost of conventional competitive services. This new communicator is compliant with the new classes of signalling standards. Serial interfacing between the panel and the device(E.g Emizon Unit) is needed to meet Class 3, 4 or 5 of the newly released AS2201.5:2008 Alarm Transmission Standard and the Emizon 21 provides this level of protection..Contact our office for further details.

June 2008 News Letter

DataDot DNA Do-It-Yourself Kits

HDA can now supply our customers with Do It Yourself DataDot systems. DataDots are state of the art technology that allows any property to be quickly, simply and effectively marked by you with a unique DNA coding.

DataDots are smaller than the head of a pin and each DataDot is laser-etched with microscopic lines of text. These are applied to items by you with a patented spray system including a specially developed adhesive which contains an ultra-violet trace that will fluoresce under a UV black-light.
If thieves want to take your property that is marked with DataDot DNA, they need to be absolutely sure that they remove everything that will assist Police prove true ownership.

Has your alarm been tested lately

. Alarm systems need regular checks performed on them and this can be done initially by yourself. If your alarm goes back to base you’ll need to tell your base before and after you test. If you find any sensor no longer covering as effectively as it used to or as you expected, contact our office for a service call. We have found a lot of split batteries from this past summers electrical storms. Some system are not indicating the
faulty batteries as they should so you should have your batteries checked if you have any concerns, contact our office to have it replaced.

Check Your Smoke Sensors

Customers should remember to check their smoke sensors. Most sensors have a test button, but you can get a can of ‘Test Smoke’ from us. The batteries should be changed if you haven't already.